REGULAR PRICED ITEMS

We want you to be fully satisfied with your purchase. If you would like to return an item, it must be returned in the condition it was received - not worn, not altered or washed, and with all tags attached. All returns must be accompanied by a receipt or gift receipt.

All hats, underwear and swimwear are final sale and may not be returned. Items marked as final sale in the product description may not be returned.

If the conditions above are met and the item is in perfect resalable condition, please contact info@bienbienshop.com for a return authorization. All items must be postmarked for return within 21 business days from the day you receive the goods for a full refund or exchange. We do not refund shipping charges. Once you have shipped your return, please email us with the return tracking number.

FINAL SALE ITEMS

All items designated as "Final Sale" in the product description may not be returned or exchanged. If we receive a returned final sale item, the package will be returned to you, and a refund will not be issued.

Regular priced items purchased during the 2024 Memorial Day promotion are considered final sale.

If you have any questions about whether an item is final sale or not, please feel free to contact us at info@bienbienshop.com. 

CANCELED/EDITED ORDERS

Orders that are canceled or edited before shipment will be charged a $20 restocking fee per item. Please carefully check your order before finalizing checkout; the restocking fee is firm and put in place to ensure all customers have a fair chance at purchasing items, especially during launches of new collections. 

INTERNATIONAL ORDERS

Orders shipped to locations outside of the United States may not be returned or exchanged. Final sale only.

REFUNDS

Please email info@bienbienshop.com prior to returning your item.

Returns may be shipped to:

Bien Bien
Attention: Returns & Exchanges
3154 Glendale Boulevard #103
Los Angeles, California 90039-1830

Refunds will be issued only after the returned item has been received and deemed to meet the conditions above.